Residential information

"A comfortable home, a happy tenancy, providing precious memories"

Looking for a home?

In short, Chris Shorey Lettings Ltd. specialises in residential rented accommodation. Using modern technology and trained staff, Chris Shorey Lettings Ltd. can offer a fast, effective and professional service to customers looking for a home in Plymouth.

Technology

This is probably the single most important asset that we have invested in recently. Our online ‘Communications and Repairs System’ (CARS) has been developed to a point where the effectiveness and efficiency of our communications and repairs has increased to an incredibly high standard which is currently second-to-none! This system is reducing break down in communications and has had a ‘speed up’ effect on our service. Each problem has an online recorded history of actions taken, therefore making it easier to get the whole picture quickly. As well as dealing with maintenance, the system manages our Health & Safety certifications such as Gas Safety, keeping your personal safety a top priority. This part of the system also includes documentation such as Inventories and Energy Performance Certificates.

Maintenance team

We have a dedicated maintenance team to deal with the landlord responsibility to maintain the structure of their property! We have also carefully selected over the years highly professional specialised teams of electricians, Gas Safe Registered plumbers and gas installers, window fitters, builders, appliance engineers and many more. Working in combination with our online maintenance system (above), we can provide a fast and effective response to any maintenance issues you may have.

Tenancy Deposit Scheme

Since the 6th April 2007 all deposits taken by landlords and letting agents for Assured Shorthold Tenancies (England and Wales) must be protected by a tenancy deposit scheme. The TDS (The Tenancy Deposit Scheme) is one such scheme and also provides deposit dispute resolution. This means that if you do not agree with proposed deductions, then there is a third party to whom you can go to and who will make an independent decision.

For more information visit The Dispute Service website

Good relationship with your landlord

We have been letting residential properties for many years (we were established in 1981) and have built up a very good rapport with our landlords. We have done this by providing a professional service through out highly trained staff and through the use of technology. How does this benefit you? One of the areas that can cause problems is communication between tenants and landlords. This is an area we work hard at so that you don’t have to worry.

Inventories

In many cases we provide unbiased inventories prepared by an Association of Independent Inventory Clerks member. This gives you a clear picture of the condition of the property when the tenancy started. Regardless of the type of inventory, you are given the chance to make your own notes against the inventory which are then recorded and kept on file.

Members of...

As members of ARLA (the Association of Residential Letting Agents) we are obliged to meet certain levels of professionalism and commitment to customer service. ARLA members are required to work with a robust Code of Practise. This Code of Practise covers the key stages of letting and managing a property. NFOPP – National Federation of Property Professionals...

Associated and/or in partnership with...

The University of Plymouth
University of Plymouth Students Union (UPSU)
Devon and Cornwall Police (We support the fight against crime)
AIIC – Association of Independent Inventory Providers
TDS – Tenancy Deposit Scheme
DPS – Deposit Protection Service
Residential Guild of Landlords
The Private Rented Forum

Smart modern office

Our modern offices are situated close to the university on Gibbon Lane and are light and airy with a comfy orange (yes orange) area for you to relax while you wait or chat with us. A couple of favourite aspects to our office are the Ducati racing motorbike (used to be raced for real by Chris himself!) and the toy box. Yes, a toy box for you big kids out there

Company vehicles

Our company vehicles stand out a mile! Two of the vehicles have flowers all over them which give us away! On a serious point, we use our vehicles to take you to homes you would like to view, thus saving you the hassle.

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