How to use the Communication and Repairs System

You can now download our guide on how to use the Communication and Repairs System. This is the system by which we communicate with all of our tenants and ocntractors. This way everything is in black and white, and issues can be resolved much more quickly. Our contractors have access to this system so can see problems exactly as they are reported.

Client Services

The client services package describes the services we provide to landlords. It oulines referencing, deposit administration and legislation. We are accredited by ARLA (the Association of Residential Letting Agents) not only does this give us the highest code of conduct to adhere to, but also insures all of our finances. This describes both our residential and student services.

Guarantor Form and Tenancy Agreement download information.

We need all tenants to ensure they are clear on what they are signing up for, and the "ins and outs" off the Tenancy. We are happy to speak to prospective tenants, guarantors and parents with any questions. Once a tenancy has been signed, it is a legally binding tenancy - this is true of any tenancy agreement, be it with us, another agent or a private landlord. We make all of the paperwork available well before time to ensure everyone is comfortable with the agreement. We can offer both Joint and Several Tenancies, wherby a group sign a tenancy together, or Individual Tenancies. The two tenancies are the same document, but with either one name, or several names on them. If you do have any concerns, or would prefer one over the other please do contact us directly to discuss the two. When you download the Guarantor Form, a generic copy of the Tenancy Agreement will also download. By generic, we mean that whilst it is the same agreement  We only need you to fill in the Guarantor Form. We want you to read the Tenancy Agreement. If you have any questions relating to the tenancy agreement please feel free to call us on 01752 600 485 to discuss with anyone in the office, or email director@chrisshorey.co.uk and address the email to Jacqui - she will be able to deal with it directly or forward it to the relevant department.  

Complaints Procedure and a brief explanation on How to Resolve Complaints

As you scroll down this page you will find a file on how to make a complaint. When you read this, please also read "How to Resolve a Complaint". It is very important that these are both thoroughly read before you consider making any complaints. Following this procedure will ensure a documented detailed account of how we have been able to resolve the concern that you have raised.